Thank you for using Running Planner. If you need help, check the FAQ below or email us.
📧 Contact: [email protected] (we reply within 1–2 business days)
Q. How do I connect Strava?
Go to Settings > Integrations > Connect Strava, then log in to Strava and grant access. Your recent activities import automatically, and new activities you upload to Strava sync automatically.
Q. My activities aren't showing / sync isn't working.
Q. Are AI reviews and auto scheduling free?
The feed, race management, and fueling timer are free. AI activity/weekly/monthly reviews and auto scheduling are available by subscription after a 7-day free trial.
Q. How do I cancel my subscription?
Per App Store policy, subscriptions are canceled in Apple's settings, not in the app:
iPhone Settings > your name (Apple ID) > Subscriptions > Running Planner > Cancel Subscription.
Q. How do I use only the free trial without being charged?
Cancel at the path above at least 24 hours before the trial ends and you won't be charged.
Q. How do I get a refund?
In-app purchase refunds are handled by Apple. Go to reportaproblem.apple.com, select the purchase, and submit a request.
Q. My pace/heart-rate analysis looks wrong.